Today in class we discussed our case study about FedEx and UPS. I like having the class discussions because it opens us up more and makes class a little more fun when everybody is participating. We talked about the program called Insight that they have and all the details behind it.
First off I think it's really cool that they have developed a system like this because it really is a helpful tool. To know what will be arriving in the mail and when should help out alot of other people and businesses. I know they have a tracking system online that anybody can use at any time. When you place an order you are given a tracking number. I know this isn't quite the same because you aren't being sent the information, you have to actually check on it yourself but it's still a good idea. You can go online and enter your tracking number and it will show you where your product is currently. It tells you when you placed the order, where it was shipped out to and what time it arrived. It shows when it clears through the system and when it leaves the city. Lastly, it shows when it arrives in your city and when it was or should have been delivered to your home or business. I think having this option to check online is a good tool. It assures people that they are working on getting your product to you and you know where it's been and where it's going.
Fed Ex along with many other companies such as UPS, Brown, etc. all have some type of system and I think it helps the customers out and is an effective tool. It is very effective and usually is pretty accurate. It makes the customers feel better when we know where our item is and when we should be recieving it.
